- I would like to withdraw my submission, what do I do?
- What is the required connection speed?
- What is involved with being an online presenter? Do you have any tips?
- Will I have to download specific software?
- I have security concerns
- What is your registration policy for authors/presenters that have a paper or panel accepted for the conference?
- Who do I contact for technical help?
If you have submitted an abstract and wish to withdraw your submission, please contact .
Please ensure your connection speed is 2 Mbps upload, 4 Mbps download or better.
You can test your Internet connection speed at SpeedTest.net.
You will not need to download specific software to participate in the event.
We’ll send you a web-link prior to the commencement of the event which gives you access to our online conference system called OnAIR, which is where you’ll watch and participate in the conference.
- Works most effectively when using the Google Chrome internet browser.
- Integrates with Zoom which is fully embedded in a personal and secured environment.
- Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.
It is recommended for optimal use of the platform to access the OnAIR portal on a PC and in Google Chrome.
Click the below image to install Chrome.
We generally use Zoom for the connectivity component of online conferences. Zoom makes privacy and security a top priority for all its users. Please click the link here to read more about Zoom privacy and security.
Our policy stipulates that at least one (1) presenter for each accepted abstract must be registered as a delegate for the conference.
If presenters remain unregistered, the presentation may be removed from the program.
If multiple co-authors are planning to attend the conference, each co-author must register individually. For panel presentations, all panelists are required to register.
If you have any technical questions prior to your session, please contact .
The Meeting Hub is a feature of the online system which allows you to engage in real-time discussions with other attendees.
When using Meeting Hub delegates can search for attendees, request meetings, and when accepted engage in a video conversation.
Your presentation must end within your allotted time. If you run overtime, your presentation will automatically end, and your audio will be muted.
For those submitting a pre-recorded session, video duration must be no longer than the time specified in the submission process. You will be asked to submit an edited video to suit the prescribed time if what you have supplied is too long.
You will need to use your own device for your presentation. You should use a laptop or desktop computer, rather than a mobile device or tablet.
Reset/review your internet browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the URL to check on these settings. Make sure you know where to find these settings before the first day of the conference.
When you share your screen during your presentation, attendees will see exactly what you see. This means you will not be able to use the presenter view setting in PowerPoint unless you have multiple monitors and can manage the screen sharing settings easily. For ease, we recommend you have your notes printed or a separate device.
Our Live Event Support Team is online and available for you at any time during the live event. If you have any questions or need technical assistance, click on the red Live Support icon in the top right of the screen.
All live video presentations are recorded. All live and pre-recorded presentations will be available to delegates after the event. Any additional files authors choose to share will also be available to view during and after their presentation.
Access to the virtual platform is restricted to conference participants only and cannot be found by search engines.
Yes. Following the conference, we will send you a list of the questions that were posted in the Q&A function during your presentation.
During the registration process, delegates must acknowledge and agree to the virtual conference Terms & Conditions, which include strict rules around unauthorised photography and recording of conference material. While these measures can be taken, we cannot enforce this rule in an online environment. The assumption should be made that participants may indeed take unauthorised photographs, screenshots, audio, or video recordings, therefore you may wish to adjust the content of your presentation accordingly.